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Policies – FAQ

Here is the fine print required by our insurance company!

Since our programs specialize in viewing wildlife, every effort is made to plan programs where wildlife is known to exist. However, the animals we visit live wild and free and we cannot fully predict or control their migratory patterns (nor would we want to). In an attempt to locate wildlife which may have deviated from its normal pattern or in the interest of traveler comfort or safety, we may be required to make reasonable changes in itineraries. If it is necessary to change hotels, boats or other facilities, comparable accommodations will be substituted wherever possible. If such changes or fluctuations in exchange rates occur, additional costs may require the program fee to change with little or no notice. Should Wildside Tours be required to cancel a trip due to unforeseen circumstances, travelers will be refunded for their trip cost, but Wildside Tours will not be liable for accompanying expenses (such as gear purchases, airline tickets, etc.).

Terms & Conditions

Wildside Tours and our cooperating agents make every effort to select reliable suppliers and contractors to provide air and other transportation, hotels, guides, and other travel related services; we do not assume responsibility, directly or indirectly, for any loss, damage or injury to property or person in connection with such services. Each traveler agrees not to hold Wildside Tours, its owners, employees, agents or representatives liable, in the absence of their own gross negligence, for any loss or injury, expense, or damage which results directly or indirectly from any act or omission of any person or firm which is to or does provide goods or services in connection with the trip or with any available option.

Wildside Tours and its cooperating agents shall not be liable for circumstances arising as a result of Acts of God, weather, detention, annoyance, delays and expenses arising from quarantine, strikes, theft, pilferage, force majeure, military, political or terrorist action, civil disturbances, government restrictions, failure of any means of conveyance to arrive or depart as scheduled, discrepancies or changes in transit over which they have no control. Wildside Tours reserves the right to change the program fee, dates or itinerary with little or no notice. If such changes do occur, no refunds will be made beyond those described in our cancellation policy and Wildside Tours will not be liable for expenses incurred as a result of the change (such as air ticket change fees, etc.).

Safety & Trip Enjoyment

Wildside Tours plans these trips in natural areas where the environment can sometimes lead to unpredictable conditions. To avoid possibly dangerous situations, both for our travelers and the animals, it is extremely important that all travelers obey the rules and regulations set forth by the Tour Leaders and/or Local Guides. We reserve the right to prohibit any traveler from continuing on a journey if, in our opinion, that traveler’s actions pose a threat to the safety of themselves, others, or to the wildlife, or if that traveler’s actions or behaviors are seriously jeopardizing the enjoyment of the trip for others.

Participation in the program will require that travelers sign releases and covenants not to sue Wildside Tours or its participating agents in the absence of their own gross negligence. On advancement of a deposit, the traveler agrees to be bound by the terms and conditions set forth above.

Please Note

The information in our brochures is prepared well in advance of departure dates. Due to the nature of the programs we provide, hotels, modes of transportation, and, in some cases, itineraries change. If this does occur, we will attempt to provide similar facilities but are not always able to do so. We hope you understand.

Cancellation & Refund Policies

We understand how disappointing it is for travelers in the event they are forced to cancel their adventure, especially one that they have been looking forward to for a long time. But we too plan for these adventures for quite a long period prior to departure and must continuously send non-refundable payments to hotels and suppliers of transportation. Therefore we must strictly adhere to our Cancellation & Refund Policy for all travelers.

The following are cancellation policies for our adventures

All cancellations must be made in writing. Unless clearly noted otherwise on the specific tour’s web page description, all cancellations made outside the deadlines listed below require a $100 cancellation fee to cover administrative costs.

For all of our land-based trips, cancellations made less than 120 days prior to departure date require a loss of 100% of the entire program fee including all extensions.

For our boat-based tours (Galapagos, Amazon, Alaska, etc.), cancellations made less than 180 days prior to departure date require a loss of 100% of the entire program fee including all extensions.

Trip Insurance

We strongly suggest purchasing travel insurance in case of your need to cancel your trip before or during the tour. A link to CSA Travel Insurance can be found at or call them toll free at 1.800.873.9855 for more information and cost.

Q:  Is trip insurance included in the Trip Cost?
A:  No. Trip insurance is sold separately, from a third-party.

Q: Why should I buy trip insurance?
A:  To protect from possible financial loss, injury, or medical issues. We strongly suggest purchasing trip insurance in case of emergency or you need to cancel your trip before or during the tour. 

NOTE: For all boat-based trips (Galapagos, Amazon, Alaska, etc.), Wildside Nature Tours requires you to purchase trip insurance. For land-based trips, trip insurance is strongly recommended, but not required.

Q: What does trip insurance cover?
A:  Insurance may be purchased to cover such circumstances as trip cancellation, trip interruption, delayed or cancelled flights, medical issues, emergency medical transportation/evacuation, loss of luggage, and more. For details about coverage, including regarding pre-existing conditions, check with the insurance agent.

Q: Will my regular health insurance plan cover medical emergencies?
A:  Most health insurance plans do not cover health expenses incurred outside the United States, unless you have supplemental coverage (this is uncommon). Medicare and Medicaid do not cover medical services outside the US. Many foreign doctors and hospitals require cash payment in advance, before providing service. A medical evacuation back to the US may cost tens of thousands of dollars. Be sure to check with your medical insurance company prior to traveling abroad, to confirm whether your policy applies outside the US, and if it will cover emergency expenses such as medical evacuation.

Q: When should I purchase trip insurance?
A: We recommend you purchase trip insurance at the time you make final payment of our tour. Be sure to check with the tour manager prior to purchasing insurance, to assure the trip will run as scheduled. Once trip insurance is purchased, the cost of the insurance policy is non-refundable.

Q:  What happens if I’m unable to participate in a Wildside Nature Tours trip?
A:  Please see our Cancellation and Refunds policy [above].

Q:  What happens if I choose not to purchase trip insurance?
A: Without trip insurance, you assume significant financial risk. Flight cancellations, medical emergencies of yourself or family members, evacuations, trip cancellations due to force majeure, or other unexpected situations could cost you thousands of dollars. These expenses might be entirely unreimbursable without trip insurance. Be sure to read our Cancellation and Refunds policy [above] in making your decision about trip insurance.

Wildside Nature Tours’ provides a link to CSA Travel Protection. CSA insures for such circumstances as trip cancellation, trip interruption, travel delay, medical coverage and emergency medical transportation, and more. For details about coverage options contact CSA or a travel insurance company of your choice.