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Apr 30, 2009 | by Kevin Loughlin
The “check is in the mail” and I will be replacing my damaged camera equipment very soon! It was just Saturday that my best camera and favorite lens was blown over onto concrete by unexpected wind gusts while I was teaching a seminar. Monday morning I called Nationwide, my insurer for Wildside Nature Tours for 15 years. Actually, although I have had Nationwide for 15 years for my tour business liability insurance, I have only had my equipment insured through them for the past 2 years.
When I contacted my agent on Monday, she gave me the toll-free claim number, which I promptly called. I was greeted by Michelle, who walked me through the process, telling me the information I would need to gather and fax to her. Her attitude was wonderful and I truly felt she cared about my predicament. She reminded me to double check to make sure none of my other equipment was unknowingly damaged. Although it took me a while, I did find my receipts for all the equipment and I also searched for current prices of replacement equipment.
On Tuesday morning I was teaching another workshop and when I set up my screen… it would not stay up. It too had broken. After the workshop I contacted Michelle and told her about the screen and was told to add it to the list. When I got home I faxed all the gathered paperwork.
Wednesday morning, Michelle called. She was prepared to send me a check for the total amount of the replacement equipment… BUT Michelle noticed that I had not added the 6% PA sales tax and let me know they would be adding that amount to the check so I would not have to worry about any out-of-pocket expenses! That’s service!
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Gives true meaning to their catch phrase…”Nationwide…is on your side…”
😉
As a Nationwide employee, it is great to hear stories like this. Thanks for sharing it, Kevin.
As a Nationwide Agent, these are the moments I live for… I’m also a photographer, so I know the pain of being without your camera equipment. I’m so glad your claim went smoothly! So glad we fulfilled Our “On Your Side” promise!
Sara and Shawn- It truly was a pleasure working with Nationwide after such a frustrating event. I hope I never have to call again, but is nice to know that I can have the confidence that I am getting what I pay for!